Politique de remboursement

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account at https://shopify.com/108392218963/account, or contact us at 2sans2.contact@gmail.com. Please note that returns will need to be sent to the following address: [202 boulevard Robert ballanger 93420 villepinte]

Return shipping costs are the customer's responsibility, unless the item received is defective, damaged, or incorrect. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 2sans2.contact@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving your last item, for any reason and without justification.

Once you've notified us of your decision to cancel, you must send the item back to us within 14 days. Return shipping costs are the customer's responsibility, unless the item is defective or does not match its description.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your cancellation is accepted, we will refund the price of the item(s) along with the standard delivery cost you originally paid, within 14 days of receiving the returned item(s) or proof that you've sent them back.

To start a return, log in to your account at https://shopify.com/108392218963/account, or contact us at 2sans2.contact@gmail.com.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at 2sans2.contact@gmail.com.